Tarrant Toolbox/Dealing With Failed Uploads

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Dealing With Failed Uploads

Master the art of dealing with failed uploads and troubleshooting common errors. Learn about processing report errors, resolving orphan listing issues, and adding anchor ASINs, as well as gain valuable insight on providing picture and UPC proof. Bonus: Case templates for Seller Support. Overcome upload obstacles with ease, excel in your Amazon selling journey today!

Contents

Processing report error
Processing report templates
Common Error codes and how to deal with them
Other Problems

Why did my successful template upload create a new parent instead of joining my orphan to the target parent?

If instead of adding your orphan to the correct parent the template upload created a new parent for your orphan you probably need an anchor ASIN
What is an Anchor ASIN?
Preview
Adding an anchor ASIN
Preview

Case Templates

If you can't figure out the error codes you can always open a case in Seller Central. These are the templates I use for cases. I've found them to be generally successful but you might have to tweak/customize them. It's not always as simple as copy,paste, fill in the blanks.
If you can't figure out the error codes
If the brand doesn’t match exactly but you are confident it is the same product.
If they ask you to provide pictures and/or UPC proof that you don't have
If you have two parent listings that work your orphan
My template upload was successful but the Orphan is still an orphan
When they say they can't make changes without proof (that you don't have)
If they respond and say they aren't allowed to do any of the things you requested